We offer content as a service (CaaS), so you can focus on what you do best.
We manage help content for a leading mobile device manufacturer for hundreds of products in over 50 languages. We handle the authoring, translation coordination, content management system development, hosting on client-owned servers, feedback analysis, metrics, and frequent updates.
CaaS could be a good fit your content has high reuse by multiple products, or requires translation.
Content for products with a high volume of live support contacts often requires quick updates as issues arise, which requires a smart content strategy.
CaaS solutions can range from end-to-end solutions to partnering with internal teams to improve processes. For a large client, we helped move their legal content that was provided with products as print to online, which saves them millions per year in printing, packaging, and shipping costs.
We’d love to help scale your business, reduce cost, and improve your customer experience.